Please refer to our shipping policy, which can be accessed through the link provided below. https://kurasu.kyoto/pages/shipping-information. Should you have any further questions after consulting the policy, please don’t hesitate to contact our custo
Our shipping structure is designed to provide a straightforward experience for our customers:. This flat rate applies to all destinations, regardless of the weight or size of the items. You can see the exact amount during the checkout process before
We offer free shipping for orders over $120 for world wide. You can see the shipping fee when you checkout.
The shipment date of your order is as follows:. Orders excluding the coffee beans will be dispatched the 1-2 business day. Orders including the coffee beans will be dispatched in 5-10 business days. We only count the orders including the coffee beans
For international shipping, we do not offer the option to select a specific delivery date. However, we can accommodate delayed shipping upon request—please contact customer support. Contact form
For international shipping, DHL is primarily used, but EMS, FedEx, and UPS (only within the US) are also available in some countries. If you have a specific courier preference, please contact customer support after placing your order. Contact form
You can change the shipping address before your order is dispatched by contacting customer support. Please note that changes made in your account will not reflect on already placed orders. Contact form
If your order is returned to us due to an exceeded storage period or absence, you may choose either reshipment or cancellation. In the case of reshipment, the shipping fee will be your responsibility—even for free shipping or subscription orders. If
In an unfortunate case of any damage found in your package, please reach out to us as soon as possible. The likely causes of damaged shipments are: factory defect, transportation/delivery handling, etc. To provide a fair and correct solution, we ask
Once your order is shipped, you will receive an automated notification email containing a tracking number and a link to the tracking page. Please note that tracking information may not be immediately available, as it can take time for the tracking nu
Yes, you can ship to a hotel or temporary accommodation. Please provide the following details in the shipping address:. We cannot ship to Airbnb or similar vacation rentals. If a package is returned to us as undeliverable, we will refund the item pri
Unfortunately, in-store pickup is not available. Even if you specify a store as the shipping address, we cannot hand over orders in-store. However, our Kurasu Ebisugawa store in Kyoto does carry many of the items available online. Feel free to visit