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Shipping Information

Return policy

Terms of service

Kurasu GL

Can I cancel/ edit the order?

Can I return/ refund the order?

I received the wrong item / the item was damaged.

Can you declare the item price lower than it actually is to avoid custom charge?

Orders

What payment methods are available?

Do I have to pay any taxes or customs fee?

How much tax and customs fee will I be charged?

Can I request a receipt?

Payment

What is your shipping policy?

How much does the shipping cost?

Do you offer free shipping?

How long will it take to receive my order?

Can I request a specific delivery date?

What are the available shipping courier?

I entered the wrong shipping address. Can I change it?

What happens if my order is returned due to absence?

What if my product is damaged?

How can I track my order?

Can I ship my order to a hotel or temporary accommodation?

Can I pick up my order at the cafe in Kyoto?

Shipping

Is the coffee for filter or espresso?

What is the shipping schedule?

I am charged the shipping fees, why?

I live on the other side of the world, will my coffee arrive safely?

Why am I being asked to pay a tax by customs?

Can I skip my subscription account for the next delivery?

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I need to update my payment card details.

I placed my order by accident, can I cancel it?

My tracking number is inactive.

If I purchase multiple subscriptions, how many types of coffee beans will I receive?

Subscriptions

Coffee Equipment

2025-2026 New Year’s Holiday Schedule

Do you have wholesale?

Can a coffee subscription and other purchased items be shipped out altogether with free shipping?

Thank you very much for shopping with Kurasu. We will continue to accept online orders during the New Year’s holiday; however, please note that our roasting and shipping operations will be temporarily suspended during the holiday period in Japan. Ple

<h2 id="isPasted">Shipping Schedule for Our Online Store </h2>Thank you very much for shopping with Kurasu.&#xA0;We will continue to accept online orders during the New Year&#x2019;s holiday; however, please note that our roasting and shipping operations will be temporarily suspended during the holiday period in Japan. Please review the following schedule if you wish to receive your order before the end of the year.&#x25A0; Orders excluding coffee beans<ul><li>Orders placed by December&#xA0;25, 2025: Shipped within the year</li><li>Orders placed after December 26, 2025: Shipping will resume from January 5, 2026</li></ul>&#x25A0; Orders including coffee beans<ul><li>Orders placed by December 20, 2025: Shipped within the year</li><li>Orders placed after December 21, 2025: Shipping will resume from January 9, 2026</li></ul>Please note that it may take 1&#x2013;2 weeks to dispatch due to high demand and roasting volume during this period.&#x203B; Delivery may take longer than usual due to increased order volumes and possible transportation delays during and immediately after the holiday period.We appreciate your kind understanding. <h2 id="customer-support">Customer Support</h2>Holiday Closure: December 30, 2025 &#x2013; January 4, 2026Email: support@kurasu.kyotoYou are welcome to email us at any time, and we will get back to you after we return on January 5th. <h2 id="shops">Shops</h2>Kurasu Kyoto Stand opens every day as usual.&#xA0;Kurasu Ebisugawa is closed December 29 - January 3. See you on January 4.

Yes, we offer wholesale options for our products. To make wholesale purchases, you'll need to use our dedicated wholesale store. Here's how to get started:. 1. Visit our wholesale application page: https://ws.kurasu.kyoto/pages/wholesale-request. 2.

Yes, we offer wholesale options for our products. To make wholesale purchases, you&apos;ll need to use our dedicated wholesale store. Here&apos;s how to get started:1. Visit our wholesale application page: <a data-fr-linked="true" href="https://ws.kurasu.kyoto/pages/wholesale-request">https://ws.kurasu.kyoto/pages/wholesale-request</a>2. Complete the account application form for our wholesale store.3. Once approved, you&apos;ll be able to access our wholesale catalog and pricing.If you have any questions about the wholesale process or need assistance with your application, please don&apos;t hesitate to reach out to our wholesale team. We&apos;re here to help you get set up and make your bulk purchasing experience as smooth as possible.

Unfortunately, no. Since the fulfillment center and the packing process for our subscription packages and other items are separate, we cannot ship other items with the subscription package free of charge, while the shipping fee for the subscription i

Unfortunately, no. Since the fulfillment center and the packing process for our subscription packages and other items are separate, we cannot ship other items with the subscription package free of charge, while the shipping fee for the subscription is free. Any item ordered along with the coffee subscription will be shipped out as soon as possible, without the subscription package as it has its own schedule.
For example, if you place your order for subscription and brewing gear at the beginning of a month, you will receive brewing gear first, and you will receive the subscription package at the end of the month/beginning of next month.

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