All coffee will be mainly filter coffee in mind, as that's the main way we coffee is brewed in Japan. For Kurasu roasts, we do test out all of our coffee through our espresso machine, so that everyone is able to enjoy.
We cut off payments on the 15th, (the 20th is the date for new subscribers to cut off), then place an order to the roasters around the 21st, and then they roast the beans for the subscription members, so we usually ship the freshly roasted beans arou
If you purchase a subscription and other items at the same time, shipping fees for non-subscription items are charged. Only the shipping fee for the subscription is included. This is why the shipping fees are displayed when you complete the order.
We carefully work with our partner couriers to ensure the most effective way to reaching to your destination. Tracking and insurance is included, just in case anything goes wrong, you'll get a full refund or credit to your next round, or send you ano
The shipping cost is included in the price of your order. However, any applicable taxes or duties are not included. These charges are the customer’s responsibility and may be collected upon delivery by the customs authorities.
Yes, if you want to pause for the upcoming delivery, let us know as soon as possible and in advance. At the latest, please give us 2 business days before the charge date on the 15th. The account will restart from the next subscription, or whenever yo
Please contact our customer support with your name and email address. To change your shipping address, kindly provide us with your new address, and please don’t forget to include the postal code. Contact form
Yes, you can change your plan. Please let us know as soon as possible and in advance. Ideally, please make any updates 2 days before the charge date on the 15th if you wish to change any details of your plan, address, etc. If you make changes after t
You can update your card details on your account page. If you are unsure if the change has been made, please contact customer support. Contact form
Yes, you can deactivate the plan and get a refund within 1 hour. If you can't manage your account, please reach out to us. Contact form
After the package is prepared by Kurasu and handed over to the shipping company, it may take 3 - 4 days for the tracking to become active. If the tracking status has not been updated for more than 5 days, please contact us.
Our subscription includes only four types of beans: two from our Kurasu roasters and two from our partner roasters. If you purchase more than one subscription plan, you will receive multiple bags of the same two types of beans. No additional varietie