If you can't find the information you need, please contact our support team through our contact form.

We recommend attaching an image showing any product defects, damage, or order screen errors you're experiencing. This visual evidence helps us provide faster and more accurate assistance.

Shipping Information

Return policy

Terms of service

Kurasu GL

<p id="isPasted">If you purchase a subscription and other items at the same time, shipping fees for non-subscription items are charged. Only the shipping fee for the subscription is included. This is why the shipping fees are displayed when you complete the order.</p>

If you purchase a subscription and other items at the same time, shipping fees for non-subscription items are charged. Only the shipping fee for the subscription is included. This is why the shipping fees are displayed when you complete the order.

I am charged the shipping fees, why?

Subscriptions

Can I cancel/ edit the order?

Can I return/ refund the order?

I received the wrong item / the item was damaged.

Can you declare the item price lower than it actually is to avoid custom charge?

Orders

What payment methods are available?

Do I have to pay any taxes or customs fee?

How much tax and customs fee will I be charged?

Can I request a receipt?

Payment

What is your shipping policy?

How much does the shipping cost?

Do you offer free shipping?

How long will it take to receive my order?

Can I request a specific delivery date?

What are the available shipping courier?

I entered the wrong shipping address. Can I change it?

What happens if my order is returned due to absence?

What if my product is damaged?

How can I track my order?

Can I ship my order to a hotel or temporary accommodation?

Can I pick up my order at the cafe in Kyoto?

Shipping

Is the coffee for filter or espresso?

What is the shipping schedule?

I live on the other side of the world, will my coffee arrive safely?

Why am I being asked to pay a tax by customs?

Can I skip my subscription account for the next delivery?

How do I change my shipping/ mailing address?

Can I change my plan?

I need to update my payment card details.

I placed my order by accident, can I cancel it?

My tracking number is inactive.

If I purchase multiple subscriptions, how many types of coffee beans will I receive?

Coffee Equipment

Do you have wholesale?

Can a coffee subscription and other purchased items be shipped out altogether with free shipping?

I am charged the shipping fees, why?Updated 2 months ago