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Shipping Information

Return policy

Terms of service

Kurasu GL

Our shipping structure is designed to provide a straightforward experience for our customers:<ul><li>Flat rate of&#xA0;$35 USD for worldwide shipping</li><li>Free shipping on orders over $120 USD</li></ul>This flat rate applies to all destinations, regardless of the weight or size of the items. You can see the exact amount during the checkout process before making any payment.Please note:<ol><li>We do not take responsibility for any customs duties or additional charges that might be imposed on your package by couriers or local customs authorities.</li><li>The shipping cost does not include any applicable taxes or duties. These charges are the customer&apos;s responsibility and may be collected upon delivery.</li></ol>Our shipping policy aims to make your shopping experience predictable and rewarding. If you have any questions about shipping costs or delivery, please don&apos;t hesitate to contact our customer service team.

Our shipping structure is designed to provide a straightforward experience for our customers:. This flat rate applies to all destinations, regardless of the weight or size of the items. You can see the exact amount during the checkout process before

How much does the shipping cost?

Shipping

Can I cancel/ edit the order?

Can I return/ refund the order?

I received the wrong item / the item was damaged.

Can you declare the item price lower than it actually is to avoid custom charge?

Orders

What payment methods are available?

Do I have to pay any taxes or customs fee?

How much tax and customs fee will I be charged?

Can I request a receipt?

Payment

What is your shipping policy?

Do you offer free shipping?

How long will it take to receive my order?

Can I request a specific delivery date?

What are the available shipping courier?

I entered the wrong shipping address. Can I change it?

What happens if my order is returned due to absence?

What if my product is damaged?

How can I track my order?

Can I ship my order to a hotel or temporary accommodation?

Can I pick up my order at the cafe in Kyoto?

Is the coffee for filter or espresso?

What is the shipping schedule?

I am charged the shipping fees, why?

I live on the other side of the world, will my coffee arrive safely?

Why am I being asked to pay a tax by customs?

Can I skip my subscription account for the next delivery?

How do I change my shipping/ mailing address?

Can I change my plan?

I need to update my payment card details.

I placed my order by accident, can I cancel it?

My tracking number is inactive.

If I purchase multiple subscriptions, how many types of coffee beans will I receive?

Subscriptions

Coffee Equipment

Do you have wholesale?

Can a coffee subscription and other purchased items be shipped out altogether with free shipping?

How much does the shipping cost?Updated 3 months ago