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Shipping Information

Return policy

Terms of service

Kurasu GL

Please refer to our shipping policy, which can be accessed through the link provided below.<a href="https://kurasu.kyoto/pages/shipping-information" id="isPasted">https://kurasu.kyoto/pages/shipping-information</a>Should you have any further questions after consulting the policy, please don&#x2019;t hesitate to contact our customer service team.

Please refer to our shipping policy, which can be accessed through the link provided below. https://kurasu.kyoto/pages/shipping-information. Should you have any further questions after consulting the policy, please don’t hesitate to contact our custo

What is your shipping policy?

Shipping

Can I cancel/ edit the order?

Can I return/ refund the order?

I received the wrong item / the item was damaged.

Can you declare the item price lower than it actually is to avoid custom charge?

Orders

What payment methods are available?

Do I have to pay any taxes or customs fee?

How much tax and customs fee will I be charged?

Can I request a receipt?

Payment

How much does the shipping cost?

Do you offer free shipping?

How long will it take to receive my order?

Can I request a specific delivery date?

What are the available shipping courier?

I entered the wrong shipping address. Can I change it?

What happens if my order is returned due to absence?

What if my product is damaged?

How can I track my order?

Can I ship my order to a hotel or temporary accommodation?

Can I pick up my order at the cafe in Kyoto?

Is the coffee for filter or espresso?

What is the shipping schedule?

I am charged the shipping fees, why?

I live on the other side of the world, will my coffee arrive safely?

Why am I being asked to pay a tax by customs?

Can I skip my subscription account for the next delivery?

How do I change my shipping/ mailing address?

Can I change my plan?

I need to update my payment card details.

I placed my order by accident, can I cancel it?

My tracking number is inactive.

If I purchase multiple subscriptions, how many types of coffee beans will I receive?

Subscriptions

Coffee Equipment

Do you have wholesale?

Can a coffee subscription and other purchased items be shipped out altogether with free shipping?

What is your shipping policy?Updated 10 months ago