What if my product is damaged?Updated 2 months ago
In an unfortunate case of any damage found in your package, please reach out to us as soon as possible. The likely causes of damaged shipments are: factory defect, transportation/delivery handling, etc.
To provide a fair and correct solution, we ask our customers to help us with the followings (most of these are requirements by carriers for their damage claim process.):
Kurasu will require the following.
- Please do not throw away any packaging. Without photographic proofs of the damage of the package, it will not be eligible for any damage claim.
- Please take photos of the state of the package as it was delivered. This includes inner and outer box and other packing materials.
- Please take photos of the damaged product/dents on the boxes, etc.
More information is here; https://kurasu.kyoto/pages/shipping-information