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Shipping Information

Return policy

Terms of service

Kurasu GL

<p id="isPasted">We can issue receipts in PDF format only. Please send an email to our customer support team with the your order number.</p><p>Please contact <a href="mailto: support@kurasu.kyoto" style=" text-decoration: none;" id="isPasted">support@kurasu.kyoto</a></p>

We can issue receipts in PDF format only. Please send an email to our customer support team with the your order number. Please contact support@kurasu.kyoto

Can I request a receipt?

Payment

Can I cancel/ edit the order?

Can I return/ refund the order?

I received the wrong item / the item was damaged.

Can you declare the item price lower than it actually is to avoid custom charge?

Orders

What payment methods are available?

Do I have to pay any taxes or customs fee?

How much tax and customs fee will I be charged?

What is your shipping policy?

How much does the shipping cost?

Do you offer free shipping?

How long will it take to receive my order?

Can I request a specific delivery date?

What are the available shipping courier?

I entered the wrong shipping address. Can I change it?

What happens if my order is returned due to absence?

What if my product is damaged?

How can I track my order?

Can I ship my order to a hotel or temporary accommodation?

Can I pick up my order at the cafe in Kyoto?

Shipping

Is the coffee for filter or espresso?

What is the shipping schedule?

I am charged the shipping fees, why?

I live on the other side of the world, will my coffee arrive safely?

Why am I being asked to pay a tax by customs?

Can I skip my subscription account for the next delivery?

How do I change my shipping/ mailing address?

Can I change my plan?

I need to update my payment card details.

I placed my order by accident, can I cancel it?

My tracking number is inactive.

If I purchase multiple subscriptions, how many types of coffee beans will I receive?

Subscriptions

Coffee Equipment

2025-2026 New Year’s Holiday Schedule

Do you have wholesale?

Can a coffee subscription and other purchased items be shipped out altogether with free shipping?

Can I request a receipt?Updated 2 months ago